Important Information
Policies
To help make your stay at The Ritz-Carlton Toronto in Toronto as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
The essential arrival, departure, pet, parking, smoking, reservation, and wellness details for a downtown Toronto stay.
The Ritz-Carlton Toronto maintains policies covering arrival, departure, identification, deposits, pets, smoking, parking, children, cancellations, and spa access. Check-in begins at 4:00 PM and check-out is at noon. Guests must provide photo identification and a credit card at arrival, and guests under 18 must check in with a parent or official guardian. Children are welcome, with children aged 13 and above charged as adults. Cats and dogs are permitted under specific conditions, while the property remains smoke-free. Guest room categories range from standard accommodations and family rooms to Club Level rooms and suites. The hotel's amenities include an indoor saltwater pool, 24-hour fitness centre, dining venues, Club Lounge, room service, and concierge service. Cancellation and prepayment terms vary according to the selected reservation.
- Check-In and Check-Out Policies
Check-in begins at 4:00 PM and check-out is at noon. Guests should provide their expected arrival time in advance.
- Minimum Age and Identification
Guests must present photo identification and a credit card at check-in. Guests under 18 may only check in when accompanied by a parent or official guardian.
- Deposit and Payment Policies
The available reservation information does not specify one universal deposit amount for every stay. Payment and any applicable authorization depend on the selected reservation and payment method.
- Pet Policies
Cats and dogs are permitted under the hotel's pet conditions. A maximum of two pets is allowed per room, with a maximum combined applicable weight of 13.6 kilograms per room. Cleaning fees apply according to the accommodation and pet arrangement.
- Smoking Policies
The Ritz-Carlton Toronto is a smoke-free property. Smoking is not permitted in guest accommodations.
- Children and Extra Beds
Children of all ages are welcome. Children aged 13 and above are charged as adults. Cribs are available on request for children aged 0 to 2, while extra beds can be requested subject to availability and applicable charges.
- Cancellation Policies
Cancellation and prepayment policies vary according to the accommodation type and reservation rate. Some reservations may have specific deadlines or charges, so the selected booking conditions should be checked before confirmation.
- Early Departure Policies
In the event of an early departure, the property may charge the full amount for the stay according to the applicable reservation conditions.
- Parking Policies
Valet parking is available, along with an electric vehicle charging station. Vehicles must be under 2.1 metres, or 6 feet 10 inches, for the property's parking arrangement.
- Spa Policies
Spa services require appointments. Spa services and spa facilities are available to guests aged 18 and above. The spa is scheduled to close temporarily beginning September 21, 2026, for renovation, with reopening expected in late February 2027.
- Pool Policies
The indoor pool is located on the fifth floor and operates from 6:30 AM to 9:00 PM. Towels are provided, and the facility includes a whirlpool.
- Accessibility Policies
Accessible rooms are available, although the number of accessible accommodations can vary by room type. Guests with specific accessibility requirements should select the appropriate accommodation when booking.